c2c has apologised for an error meaning its Smartcards will not load certain travel tickets after a technical issue.

Several c2c customers have faced problems over the last few days while loading the tickets onto the cards via the operator’s website and app.

c2c said it carried out “an urgent review of all Smartcard products” and identified glitches that specifically apply to peak and off-peak return tickets and daily travel cards.

It revealed: “We are working with our technical suppliers to urgently implement the required fixes."

The work is expected to take about a week, c2c added, during which time it will be unable to retail anytime day return, off-peak day return and daily travelcards to the Smartcards.

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It however clarified that customers could continue to purchase all these tickets from c2c website and apps as either e-tickets or paper tickets that can be printed or collected from any ticket office or vending machine at c2c stations.

Alternatively, it said, customers who would like to use the Smartcards can buy two day single tickets instead of the returns that cost the same.

Customers who are unable to use their Smartcards will also be eligible for full refunds, it said.

The operator added: “c2c would like to apologise for any inconvenience this may cause to customers, and we will provide you with an update just as soon as the issue has been resolved. Please keep an eye on our website and social media channels for further information."

Details on the refund process can be found on its website c2c-online.co.uk/media-centre/latest-news/urgent-smartcard-update-wednesday-7-february-2024/ .